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A business owner said something to me recently that I hear far too often: “We’re absolutely flat out… but nothing feels under control.” The team is lovely.They’re trying hard. Jobs are coming in. Everyone is “busy”. But phones are going unanswered. Tasks bounce around the team with no clear owner. Work takes longer than it should. And despite all the activity, profits don’t reflect the effort . If this feels uncomfortably familiar, you’re not alone, and it’s not because you n

How systems are the key to building a strong workplace culture, not cake.