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What it is, why it matters, and how we approach it. When people hear the term “workplace documentation”, they often picture thick folders on shelves or in filing cabinets that no one opens, or policies written once to satisfy a requirement and then quietly forgotten. That’s not what we do. At The Hayhart Group, workplace documentation is about helping businesses capture how work actually happens, then shaping that knowledge into clear, usable documents that support people, re

A business owner said something to me recently that I hear far too often: “We’re absolutely flat out… but nothing feels under control.” The team is lovely.They’re trying hard. Jobs are coming in. Everyone is “busy”. But phones are going unanswered. Tasks bounce around the team with no clear owner. Work takes longer than it should. And despite all the activity, profits don’t reflect the effort . If this feels uncomfortably familiar, you’re not alone, and it’s not because you n

How systems are the key to building a strong workplace culture, not cake.